Work that matters.

We are looking for a competent and dynamic office manager to join our team on a Full-time, Temporary, Contract and assist in our ongoing success. As office manager, you’ll be faced with varying challenges and responsibilities. In return, axial3D are willing to offer a salary commensurate with experience, a great working environment and the flexibility to offer the right candidate excellent work-life balance.

Your tasks are likely to include:

• Finance administration, including issuing invoices and reconciliation
• Ensure General Office Policies and Procedures are adhered to at all times
• Completing documentation for Grant applications and general filing and records maintenance
• Assist senior members of staff with personal administration/ management of diary and the taking of minutes at meetings when required
• To provide hospitality within the office
• Maintain relevant databases’ and ensure data protection regulations are followed at all times
• Responsible for the recruitment process and induction of new staff members
• Organising all aspects of meetings and events as an when required, to include any company social events
• Ordering office supplies – including basic kitchen supplies, stationery, equipment, and first aid supplies amongst other things
• Day to day Health and Safety responsibility
• Liaising with the insurance company, accountants, HR
• Other ad-hoc duties as required for Operations and Marketing

Axial3D Ltd is recruiting an experienced Customer Success Manager who will be responsible for driving the ongoing onboarding, use, support and satisfaction for Axial3D’s customers around the world, their growth in usage, both in terms of the number of models being used and the number of clinical specialities using them. They will act as the internal champion to cross-functional teams to improve sustained customer success and growth. Key focus areas will include retention, adoption, and growth for all customers.

The Role

• Be responsible for the usage, growth and satisfaction of Axial3D customers
• Work closely with and where required co-ordinate internal Axial3D resources from sales, marketing, operations and development, to enable customer success targets to be achieved
• Manage the current Customer Success team members (all part-time)
• Manage the on-boarding process of new customers through the customer journey to ensure strong satisfaction, support high-levels of software utilization, and enable true business value attainment.
• Manage customer interactions in a manner that establishes credibility and trust as a business advisor
• Continually work to evolve and improve Customer Success – measured by growth in the number of models used, growth in the number of surgeons and specialities using the models and  satisfaction levels of the surgical teams using the models
• Administer a customer feedback program to develop customer-specific case studies and references
• Provide timely updates to commercial teams about potential qualified new sales opportunities.
• Communicate customer needs/issues to determine actions to resolve customer issues/address need.
• Advocate on behalf of the Customer Success organization, internally and externally, to show our specialization in customer satisfaction, adoption, and outcomes.
• Be responsible for the successful completion of all of the clinical studies/trials that Axial3D performs with our customers

Your Desired Capabilities

• Track record of driving customer success
• Strong hands-on knowledge of healthcare, ideally internationally
• Extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams
• Excellent verbal/written communication and organizational skills
• Strong orientation toward problem-solving with a systematic and managed approach

Your Education & Experience

• Minimum 2 years life sciences or medical devices industry experience
• Minimum 2 years in customer success (preferably) or alternatively marketing sales, or professional services
• Minimum 2 years of management experience
• Ability and willingness to travel as required

The Opportunity

Axial3D is a rapidly growing and award-winning start-up and its success is built on the desire, determination, and talent of its employees.

It’s a fun and growing team and axial3D offers the opportunity for your ideas to be implemented and to recognized and rewarded for your achievements. We are a diverse group of people committed to making a real impact on people’s lives. We build products for everyone and do not discriminate on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.